By Sara Heath Kaiser Xtelligent Healthcare Media
The number of patients changing providers because of a poor digital health experience is up 40 percent from 2019, a survey showed.
More than a quarter of patients switched medical providers because of a poor digital health experience, according to new data from Forrester collected on behalf of Cedar. These findings underscore the spotlight health IT has gained during the pandemic, and how that technology can make or break the patient experience.
By and large, patient engagement technologies have seen a boom during the COVID-19 pandemic, the survey of about 1,500 adult patients showed. With regards to digital patient billing alone, text-based billing increased by 200 percent. Meanwhile, email and patient portal payment options increased by 82 and 34 percent, respectively.
