A Revenue Cycle Management Company in Maryland
ConsumerLink is a full-service revenue cycle management company in Maryland. We work alongside healthcare providers and facilities all over the country. We were founded on two main principles. The first is to positively impact our healthcare clients and their financial future. The second focus is to help bridge the gap between medical providers and their patients through outreach and education. We work to deliver solutions that increase profits and speed up the payment process for our clients. We offer patient-focused reimbursement services that increase your bottom line. These services save you time so that you can focus on what matters most – providing excellent patient care.
Industry Experience Influenced Company’s Mission and Work
Our CEO Elizabeth Miller has more than 30 years of experience in the healthcare industry. She co-founded ConsumerLink in order to make positive changes for our healthcare clients. Miller was very aware of how unhappy providers were with their medical billing companies. She also knew the only way to help providers collect more money earlier in the process was to focus on patient education. Patients need to understand their medical bills. They also need options for paying their medical bills. Miller’s extensive knowledge of the problems in the healthcare industry allowed our team to create processes to overcome them. In addition, our COO Rick Congo Jr. co-founded this company with one central focus – to provide high quality work while giving personal attention to both providers and patients. Like Miller, he also knew that patient education, outreach, and support was the key to success in the healthcare industry.
Patient Education and Outreach is our Focus at ConsumerLink
With Miller and Congo’s leadership, patient outreach and education became vital to all we do at ConsumerLink. We know that the medical billing process is complex, so we educate our staff about every aspect of it. Each member of our team and call center staff is HIPAA certified, educated in medical billing, and trained to meet the needs of each client. Our call center representatives have constant contact with every patient. All incoming calls are answered by a live customer service representative. These experienced team members are also able to educate patients about their statements. However, our patient outreach doesn’t stop there. Patients can also manage their account 24/7 through our secure, online patient portal. This allows patients to take an active role in managing their accounts.
For More Information
At ConsumerLink, we feel our mission and principles set us apart from others in the revenue cycle management industry. We care about our healthcare clients and we care about their patients. We know that each medical practice is unique, and that one size fits all solutions just don’t work. Please reach out to us at ClientSolutions@ConsumerLink.net or (443) 370-0046. We’d be happy to have someone walk you through our services and tailor fit a plan that not only supports your practice but enables it to thrive.
https://consumerlink.net/who-we-are/
https://consumerlink.net/provider-services/
https://www.mgma.com/resources/revenue-cycle/revenue-cycle-check-up-assessing-the-internal-com
