ConsumerLink Can Improve Payor Reimbursement Through Early Out Pre-Collections Medical Billing
ConsumerLink is a Maryland based medical billing company. We help medical practices increase their revenue through our early out pre-collections medical billing program. As with all our medical billing services, we provide a high level of customer service that supports your patients. Our early out pre-collections medical billing program focuses on patient education and support. To achieve this, our account representatives help patients meet their financial obligations and support their efforts to pay their medical bills in a timely manner. Our early out pre-collections program can help your practice get paid more quickly.
Increased Challenges for Medical Billing Industry
Why do you need an outside company to handle your early out pre-collections medical billing? Simply put, every healthcare provider is trying to collect as much money as possible, as quickly as possible. That is important now more than ever! Providers want to be paid a fair wage for their services, but payor reimbursements have become harder to collect. Insurance companies continue to offer high deductible plans. These plans force insured patients to be responsible for the majority of their medical bills.
In addition, COVID-19 has brought about even more challenges. Many Americans have lost their insurance coverage and are paying for their medical bills 100% out of pocket. Therefore, practices are relying less on insurance payments and more on patient payments. However, in the current climate, patient payments are often more difficult to collect. Despite these new challenges to the medical billing industry, we can help your practice!
How Our Early Out Pre-Collections Medical Billing Program Works
Our early out pre-collections medical billing program focuses on patient outreach and education. ConsumerLink reaches out to patients and works with them throughout the medical billing process. We are in constant contact with every patient. First, we make sure patients are aware of their account. We want them to understand their statements and why they are being billed. Next, we alert them to the payment options available. Our early out program aims to collect payments more quickly, while also helping patients understand their medical bills and the medical billing process.
Our Early Out Pre-Collections Medical Billing Services
As we have said, ConsumerLink is a medical billing company for your early out pre-collections medical billing needs. Our services include:
- Patient Statements: We mail introductory, reminder, and final notice statements to every account. Electronic options, such as emails and text messages, are also available so patients can choose how they receive their statements.
- Custom Dialing Campaigns: A customer service representative makes outbound calls for every account through a custom dialing campaign. First, our representatives confirm we are speaking with the correct person. They also ask for a patient’s address and phone number on every call to make sure we always have up to date information.
- Live In-House Call Center: Our experienced and knowledgeable account representatives answer all incoming calls. These representatives are HIPAA certified. They also receive training in medical billing. ConsumerLink also provides them any additional training needed to meet the individual needs of each client.
- Skip Tracing and Scrubbing: ConsumerLink uses the industry’s top skip-tracing software for accurate contact information. We correct any information with our proprietary programs. This software uses proprietary algorithms to locate updated information. ConsumerLink also scrubs each account to search for deceased patients or patients that have filed bankruptcy. These accounts are handled accordingly.
- Patient Portal: Patients can manage their account 24/7 through our secure patient portal. They can view all statements, provide updated or new insurance information, set up payment plans, make a one-time payment, and also sign up for electronic notifications.
- Diversified Payment Options: We offer several options for patients to pay their bills. They can call our representatives and pay over the phone, pay-by-phone, or they can pay online through our secure payment portal 24 hours a day, 7 days a week. ConsumerLink accepts American Express, Discover, Visa, MasterCard, electronic and paper checks, as well as money orders.
For More Information
At ConsumerLink, our early out pre-collections medical billing program is independent from our traditional medical billing services. If you currently partner with another medical billing company or have your own billing department, our early out program improves your bottom line through our patient focused approach. If you’d like more information on how we can help your practice, please email us at ClientSolutions@consumerlink.net or call (443) 370-0046. We’d be happy to help tailor fit a program that is right for your practice.
https://consumerlink.net/provider-services/early-out-pre-collections/
