ConsumerLink is a full-service revenue cycle management company that works alongside healthcare providers and hospitals. Our mission is to deliver expert solutions which increase revenue and accelerate the payment process for our clients. We offer patients a wide range of payment options that allow them to uphold their financial responsibility with dignity, which increases patient satisfaction. Our proven system will work for any healthcare provider and facility in any setting or geographic location.
Our team of knowledgeable professionals are experienced in providing fast, efficient and patient-focused reimbursement services that increase your bottom line and save time for your practice so that you and your staff can spend your time on what matters most—patient care. Our highly trained experts also deliver a patient-friendly experience. This includes a range of payment options, easy access and open communication that enhance patients’ relationships with your practice, improving the retention rate of satisfied clients.
The ConsumerLink Difference
Client Liaisons
Each practice is assigned its own Client Liaison that serves as a dedicated point of contact for your practice. This person ensures your transition, implementation, and ongoing processes are seamless. Their focus is to give your practice the personal attention it deserves.
Experienced Billing and Coding Staff
Every member of our professional billing staff has more than 10 years of experience in the medical billing industry. Our coders are nationally Certified Professional Coders (CPC) with the American Academy of Professional Coders.
Advanced Skip Tracing and Scrubbing
We use the industry’s top skip-tracing and scrubbing software to confirm we have accurate contact information and notate accounts of deceased patients or patients that have filed bankruptcy. With accurate contact information, we can get your practice paid promptly.
Enhanced Patient Understanding
Our experienced staff strives to educate patients on their statements and the medical billing process. Our account representatives have constant contact with every patient and answer all incoming calls to ensure patients’ questions are answered to their satisfaction.
Live In-House Call Center
ConsumerLink’s in-house call center is staffed by highly trained professionals dedicated to exceptional customer service. Each member of our team is HIPAA certified, educated in medical billing, and trained to meet the individualized needs of our clients. All incoming and outgoing calls utilize our multi-source, multichannel telecommunications system.
Custom Dialing Campaigns to Meet Your Needs
Outbound calls are made to every account through a customized dialing campaign. This process can be adjusted to suit the needs of your practice.
Practice Management
Our practice management solutions can streamline your daily operations to be more efficient – improving workflow and enhancing revenue. We can develop a program that fits the unique needs of your practice, including revenue cycle management, provider enrollment, and practice management services.
Patient Portal
Patients can manage their account 24/7 through our secure patient portal. This allows patients to take an active role managing their account. Patients can pay their bills when it is convenient for them.
Membership
ConsumerLink’s leadership is proud to be members of the following associations: The American Association of Healthcare Administrative Management [AAHAM], as well as MD AAHAM, its Maryland state chapter, and the Healthcare Business Management Association [HBMA].
Leadership
With more than 30 years of experience in the healthcare industry, Elizabeth co-founded ConsumerLink in order to affect real positive change for healthcare clients. She was acutely aware of how unhappy providers were with their billing companies and the medical billing process . She realized the only way to help providers collect more money earlier was to start a medical billing company that focuses not only on billing insurance, but in reaching out to patients and giving them real options to pay for their medical bills. Elizabeth’s extensive knowledge of the issues plaguing the healthcare industry has allowed our team to create processes that eradicate these issues.
Jennifer has been instrumental in developing and executing an operational plan that has made ConsumerLink a leader in the medical billing industry. Jennifer is integral to ensuring that our company’s operational procedures are sustainable and profitable. She creates measures for improving business processes as well as oversees all departmental projects and reviews the performance of ConsumerLink’s employees.
